Alycia Askew, L.Ac., Fly Again Acupuncture
Ballston Spa, NY
"Our practice started ordering granule formulas from Chinese Herbal Solutions almost 2 years ago. We were pleasantly surprised at how quickly we received formulas. The owner, Brian, is quite knowledgeable, prompt and shows a great attention to detail. The quality of the packaging is very good, the prices are extremely reasonable and the customer service is excellent. We no longer go through any other dispensary for TCM granule formulas and are hopeful that we will someday be able to order raw formulas from Chinese Herbal Solutions as well."
Derek and Lainey Barclay, Pivot Acupuncture and Physical Therapy
"CHS is my favorite place to order granule products for my patients. I trust the source of the granules and the cleanliness of the facility, and the owner is very clear on the website about his protocols in the industry. When my patients receive their granules, the directions are very clear and on the label of the bottle, and the spoon is also attached so they do not oversee it. It's so easy for me as a practitioner to order AND refill. The site takes a minute to figure out (just like any new process) but I find it very user friendly. I can customize all of my instructions for the patient to see. I also find the owner very approachable and helpful for any questions I had - he even walked me through my first few orders via email so I got the hang of it. He also contacted me directly once when a patient called CHS to try to refill something that I didn't request a refill, again approving CHS as a trustworthy source. I also appreciate the HIPAA compliance in the patient names and addresses when ordering. Everything about CHS is great - shipping is inexpensive, fast, and the best thing is that they are open almost If not every day of the week to fill orders and answer questions. It keeps me in a great flow when ordering herbs for my patients; most orders ship out the same day I order. Excellent service, excellent speed, excellent quality!"
Mara Carlini, L.Ac., Mindful Living Wellness Center
"As an herbalist, it takes lots
of efforts to establish my own herbal pharmacy. Not only do I need to make
sure all herbals granules are in well-stock quantities, I am also
required to keep track of all herbal inventories.
The whole process is very time consuming. It sounds no fun at all. I
do not own an herbal pharmacy and have been using herbal tea pills since
graduation. Until today, I could not find a teapill that exactly match
the needs of my patient. I made a call to
a big herbal compounding pharmacy for help. I wanted to talk to a real
person but my line was put on hold for long time. So frustrating. Then I remembered Brian as I had set up a practitioner's account with
him before. Even though I left a message to his
voicemail, Brian called me back immediately. Brian is so patient to
answer all my questions regarding how to order, how to dose and all
shipping options. The steps of ordering custom formula is a breeze and
whole system is user-friendly. It is such a good
experience. Thank you Brian for creating this herbal compounding
pharmacy for herbalist communities. Nancy Chau, AP, Dip OM, RN. Wai
Acupuncture & Integrative Chinese Medicine
"I have been delighted with service and expediency provided by Chinese Herbal Solutions for my granular orders. The orders are usually processed and shipped within 24 hours, and the option of having them sent directly to patients is wonderful. It allows me to get my patients their formulas as quickly as possible, which is often critical with the way patient presentation can change from week to week. I will absolutely continue to be a dedicated customer of this fantastic company!"
Elizabeth Collins, L. Ac., Balance Acupuncture and Oriental Medicine
"Chinese Herbal Solutions has been an incredible resource for my practice. Brian is fast, efficient, accurate, and always very responsive if I have questions. Since the patient portal was launched, my patients have had an even easier time getting their formulas filled, and those who have had reason to be in touch with Brian have all commented on how kind and helpful he is. Without question, I will continue to place my patients' granule orders with Chinese Herbal Solutions for as long as I'm in practice!"
Sarwat Rumi, L. Ac., Good Point Acupuncture
"I have been using Chinese Herbal Solutions since I opened up my practice in Feb 2015. Not only are the herbs exceptional quality, the customer service is as well! Brian does whatever he can to get your order out the same day. He is actively stocking new herbs to his dispensary, and takes pride in his work. What more could you ask for? I'm extremely happy with CHS."
Heather Schuerlein, L.Ac., Adirondack Wellness Group